Catering Sales Manager
- Hạn nộp: 15/09/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Giờ hành chính
Khách sạn/ Khu căn hộ
Kinh doanh & tiếp thị
26/07/2025 21:11
Mô tả công việc
- Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals.
- Develop sales action plans to target corporate, catering business and associations experience.
- Administration of all incentive and meetings business with close liaison with client, Rooms Division, F&B Operations and Sales Department.
- Monitor group billing accounts for accuracy, and co-ordinate with Credit Manager, for delayed payments.
- Be proficient in S&C Opera & Review Pro.
- Maintain an update company/contact profiles, key information, sales activities, and event database, in order to extract necessary and accurate client information and accurate reports from Opera
- Conduct briefing with PCOs and discuss potential business, communicating outcome to respective salesperson for further networking amongst Capella Hotel Group
- Proactively source, identify, qualify and solicit new events and social gathering opportunities within Corporate Accounts, Schools & Universities, Event Planning companies, MICE and Incentive Planning companies, Corporate Meeting Planners to achieve personal revenue goals
- Prospect new event opportunities through phone solicitation, on-site sales calls, sales blitzes, direct mail and online search.
- Develop sales action plans to target corporate and MICE business, associations and personal event planners in the assigned area as discussed and instructed by Director of Sales and Director of Sales & Marketing.
- Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company.
- Develop relationships within target market community to strengthen and expand customer base for sales opportunities.
- Prospect new corporate businesses through phone solicitation, on-site sales calls, conducing site-visits, trade shows etc.
- Identify opportunities for value added services to increase sales profitability and anticipate client needs.
- Schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services.
- Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the Director of Sales and Director of Sales & Marketing.
- Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel
- MANAGEMENT ROLE
- Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Communicates expectations, recognizes performance, and produces consistent desired business results.
- Plans and manages sales goals for all corporate accounts, both local and overseas.
- Maintains an updated company/contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely.
- Develop and maintain knowledge of market trend, competition, clients and guests. Perform competitive analysis on competitor’s strengths and weaknesses to implement sales projects to gain higher market shares.
- Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences.
- Drive and manage corporate account production through improved customer loyalty and excellent account management.
- Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
- Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
- Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
- Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
- Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
- Take ownership of individual’s growth and be involved in career progression and succession planning of team members.
- Proactively identify training needs of team members to ensure enhancement and performance improvement.
Quyền lợi được hưởng
- Competitive salary
- Participate in regular team-building activities.
- Develop a career in a dynamic, professional international work environment with opportunities for advancement to a full-time position.
Yêu cầu công việc
- A Bachelor’s degree in Sales and Marketing Management or equivalent
Work Experience
- Experiences in similar role at luxury hotels/resort
Technical Skills
- Excellent selling skills and understanding of sales processes
- Excellent command of written and spoken English
- Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.
- Systems knowledge (PMS and S&C Opera) and software knowledge (Microsoft Office, etc.)
Yêu cầu hồ sơ
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Quy mô:
11 Lê Phụng Hiểu, Trang Tien, Hoàn Kiếm, Hà Nội, Vietnam
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Thông tin liên hệ
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Ms. Linh - Human Resource Supervisor
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