Guest Experience Agent

Hạn nộp: 10/08/2025
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Điện Bàn - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
26/07/2025 16:52

Mô tả công việc

About the role

The Guest Experience Agent at Four Four Seasons Resort The Nam Hai plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Manager on Duty to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.

What you will do

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.
Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience.
Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction.
Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience.

Quyền lợi được hưởng

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Employee Transportation from/to Danang city

Yêu cầu công việc

Experience: Experienced in similar position, preferably in the hospitality industry

Skills and Abilities:

Excellent problem-solving abilities, maintaining composure and professionalism in high-pressure situations.
Fluency in multiple languages is an asset, as it allows for effective communication with a diverse range of guests.
Strong interpersonal and communication skills, with a customer-oriented mindset and the ability to lead a team.
Creativity and attention to the details.
Knowledge of Opera.

Yêu cầu hồ sơ

Application form
Resume
Related Certificate
Medical check

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

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Sắp xếp đánh giá:

Four Seasons Resort The Nam Hải

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Quy mô:
Khối Hà My Đông B , Điện Dương, Điện Ngọc, Điện Bàn, Quảng Nam, Vietnam
https://www.fourseasons.com
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Resort The Nam Hai: Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for six consecutive years. Embellishing Nam Hai heritage with Four Seasons flair, Four Seasons Resort The Nam Hai is a harmonious ode to coast, culture and community in Vietnam's UNESCO-strewn centre. Located on a private one-kilometre (half mile) stretch on Ha My Beach - hailed by Forbes as one of the best beaches in the world - the Resort is reborn under Four Seasons as a beacon of beauty that reflects the soul of Vietnam's cultural heartland and illuminates the spirit of all who visit: the culturally curious, beach purists, intrepid families, culinary connoisseurs and well-being devotees alike.