Front Office Manager

2. To ensure the departmental budget is adhered to in terms of expenditure by monitoring and controlling costs and adhered to in terms of revenue by training staff to upsell hotel facilities and amenities.

3. To supervise the performance & productivity of all Front Office (FO) departments (Resort Host, Guest Service, PABX, Reservations, Bell Service) in order to ensure they operate in accordance to departmental procedures and hotel standards, and to achieve maximum guest satisfaction and revenue.

4. To ensure that the Guest Recognition Programme operates effectively and all guest contact staff are familiar with the names of in-house guests.

5. To maintain a high public profile at all times; to greet arriving & departing guests and to attend the weekly management cocktail.

6. To monitor the service provided by all guest contact staff in order to ensure it meets hotel standards and guest expectations.

7. To liaise with Department Heads in order to ensure consistent inter-departmental cooperation.

8. To accept responsibility for, and to show initiative in decision making when handling guest complaints referred by FO staff, in order to achieve maximum guest satisfaction.

9. To refer major guest complaints to the Area General Manager, or the manager on duty in his absence, in order to prevent further dissatisfaction on behalf of the guest.

10. To be fully conversant with all Banyan Tree Maldives Vabbinfaru services, facilities and daily functions, and with the services and facilities of other Banyan Tree Hotels and Resorts, in order to be able to make accurate recommendations, and to be able to up sell Banyan Tree/Allamanda/Angsana facilities and services, and to ensure that all FO personnel have the same knowledge.

11. To supervise liaison with the Housekeeping department regarding anticipated guest check-ins, check-outs, room assignments, room status report etc.

12. To assist in the planning and implementation of the hotel’s rectification plans through liaison with Engineering and Housekeeping departments.

13. To ensure that FO, Public Areas and Villas are inspected in accordance with departmental standards, and to report defects to the appropriate department head for rectification, to follow up such requests, and to ensure that inspections are conducted according to the departmental schedule.

14. To inspect villas on an ad hoc basis in order to ensure that hotel standards and guest expectations are being met at all times.

15. To monitor weekly shift rosters and daily assignments.

16. To supervise night shift operations and handle all queries handed over from the night staff, and to ensure that arriving guest folios are checked on the first night of arrival for any discrepancies and ensure that these are revised accordingly.

17. To review the preparation of daily arrival/departure lists and their distribution.

18. To be responsible for the FO cash float and to ensure that all accounting functions in FO are performed in accordance with hotel procedure.

19. To approve and sign all rebates and void checks in accordance with company procedures.

20. To monitor and control all credit limits in accordance with company procedures.

21. To ensure that par stocks of FO stationery are maintained, and requisitions for additional supplies as regularly done in accordance with departmental procedure.

22. To ensure that Front Office services are available at all times and carried out in accordance with hotel standards.

23. To make recommendations to the management regarding the modernization of equipment, and improvements to guest amenities and villa set ups.

24. To conduct daily Front Office meetings and shift briefings to ensure that all staff are kept fully informed regarding daily occupancy, functions, VIPs, policies and procedures and guest comments.

25. To ensure spare keys are controlled and distributed in accordance with the hotel’s rules and regulations.

26. To attend daily operations meetings and any other meetings requested by the management.

27. To assist in FO operations where necessary in order to ensure that hotel standards and guest expectations are met at all times.

28. To ensure FO cash float is regularly handed over from shift to shift until the night resort host’s duty.

29. To make alternative arrangements for guests in overbooked situations.

30. To monitor the input of confirmed reservation data into Fidelio, and to cross check Fidelio and correspondence files on an ad hoc basis in order to ensure the accuracy of input data.

31. To ensure that revenue and occupancy are maximized by:

- resort wide activities promoted

- room up selling program maximized with all Resort Hosts

32. To ensure that all employees report for duty punctually wearing the correct uniform and name tag

33. To build an efficient team of employees by taking an active interest in their welfare, safety and security, training and development.

34. To ensure that all employees have a complete understanding of the hotel’s policies and procedures in order that they may adhere to them.

35. To plan and conduct training for new and existing employees, to report all activities to the Training Manager on a monthly basis and to keep accurate departmental records of all training conducted.

36. To conduct employee appraisals as directed by the Human Resources department.

37. To interview all prospective employees in conjunction with the Human Resources department.

38. To prepare an annual leave plan (including vacation and R&R) in order to ensure that maximum leave days are taken during low season periods and leave days and R&R are not accumulated.

39. To ensure that all department reports and correspondence are completed accurately and punctually.

40. To ensure proper handling of lost and found items

41. To follow correct procedures regarding the requisitioning and control of supplies

42. To ensure that all Front Office logbooks are properly used in order to enable to accurate monitoring of guest requests.

Quyền lợi:

Mức lương cạnh tranh và các chế độ đãi ngộ hấp dẫn.

Cơ hội phát triển nghề nghiệp và tham gia vào các chương trình đào tạo chuyên sâu.

Có 1-2 năm kinh nghiệm tại vị trí tương đương

Work Experience Description

Health Certificate

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