Trưởng bộ phận Tiền sảnh - Front Office Manager

• Oversee daily Front Office operations to ensure smooth service and guest satisfaction.
• Coordinate with housekeeping for room readiness and cleanliness.
• Manage room inventory to maximize revenue and prevent overbooking.
• Maintain guest history and ensure preferences are met.
• Supervise guest services, in-room amenities, and VIP recognition programs.
• Implement room rate changes and handle reservations efficiently.
• Conduct inspections of villas and public areas; liaise with engineering for maintenance.
• Ensure accurate billing, minimize rebates, and manage annual Front Office budget.
• Coordinate guest transfers and liaise with Sales/Reservation Offices for business opportunities.
• Train and evaluate staff; maintain compliance with management systems.
• Prepare reports and handle administrative tasks promptly.

+ 12 days annual leave; 2 day-offs per week

+ 100% Service charge (applicable to locals)

+ Guarantee 100% payment to Employee's Social welfares

+ Annual bonus & 13th-month salary (subject to business conditions)

+ Private healthcare with PVI

+ Uniforms, meals and private accommodation on resort are provided

+ Telephone allowance monthly

+ Up to $4000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay

+ Up to $500 on Spa & Gallery Voucher

+ Development programmes as a HOD role: V.U.C.A., L.E.A.F., X-Cess

+ Monthly participation into Banyan's 8 Pillars of Wellbeing programme

• 1-2 years of experience in similar position of Front Office
• Speak fluent Vietnamese and English
• Strong leadership and organizational skills
• Experience in Front Office operations and guest service management
• Ability to work under pressure and handle multiple tasks
• Excellent communication and problem-solving skills

Work-related certificates and diplomas

Health check Certificate

Two 2x4 Photos