Assistant Guest Relations Manager

Here's a more detailed breakdown of common responsibilities:

Supervising and Leading:

Oversees guest service agents, providing guidance, training, and performance feedback.

Guest Satisfaction:

Ensures positive guest experiences by addressing inquiries, resolving complaints, and anticipating needs.

Communication:

Maintains open communication between departments, ensuring smooth operations and efficient service delivery.

Problem Solving:

Handles guest issues, complaints, and emergency situations, striving for positive resolutions.

• Competitive Salary and good benefits
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

• Minimum 2 years of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Exceptional Customer Service: Strong interpersonal skills and a commitment to exceeding guest expectations.
• Problem-Solving: Ability to think critically and resolve issues effectively.
• Communication Skills: Excellent verbal and written communication skills.
• Supervisory Experience: Experience in leading and motivating a team.
• Knowledge of Hotel Operations: Understanding of front desk procedures and guest service standards.
• Organization and Time Management: Ability to manage multiple tasks and prioritize effectively.
• Empathy and Patience: Ability to understand and respond to guest needs with sensitivity.
• Proficiency in Guest Relations Software: May be required to use specific software for managing guest interactions and data.

Kindly send your English CV via:

Điện thoại: 038 9999 327 (Zalo)