Reservation Agent Cum E-commerce

Primary Responsibilities:

Reservations Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines and accurately process room reservations in Opera PMS system.

• Provide professional consultation to guests/bookers regarding room types, pricing, and promotions, and coordinate with relevant departments (Front Office, Sales & Marketing, Housekeeping…) to ensure a smooth operation.

Ecommerce Responsibilities:

• Maintain and update hotel listings on online channels, including direct website and OTAs (Online Travel Agencies) such as Booking.com, Agoda, Expedia, etc…

• Frequently check and maintain rate parity across online booking channels

• Assist Revenue Manager to work with Market managers, control Extranets, monitor market trends and competitors’ pricing

• Collaborate with the marketing team on digital campaigns to boost online sales.

• Analyze performance of online distribution channels and suggest improvements.

• Assist Revenue Manager to prepare daily, weekly and monthly reports

Other Responsibilities:

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

Compensation:

- Attractive service charges

- Participate in social insurance according to regulations

- 02 months probationary period with full salary

- 02 days off per week

- Paid birthday leave

- Annual health check-up

- Advantages when using Accor services worldwide

- Develop talent through learning programs at Academy Accor

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

Knowledge and Experience

• Diploma education

• Minimum 1 year of experience in reservation department or minimum 3 years of experience in the area of guest services in hotel/tourism industry

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint. Familiar with Opera PMS is preferred.