Guest Relation Officer

 Prepare amenity cards for VIPs

 Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated

 Courtesy and politeness are to be observed at all times and freely communicate with guests

 Assist in facilitating a fast, smooth and pleasant check-out

 Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions

 Prepare and checking all VIP key card holder, room, registration card, etc

 Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.

 Values good grooming, personal hygiene, and complies with hotel’s health and safety

 Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

 Aware and familiar with measures and procedures to follow during emergency situations

 Responsible to arrange flowers and fruits for in-house and arrival guests

 Co-ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.

 Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)

 Assist in whatever way to promote and up sell the hotel’s products and services

 Ensures that all repeat guests are accorded personalized service recognize and welcome

 Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up

 Make courtesy calls, provide assistance and arrange flowers or fruits to the sick guests.

 Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guests

 Maintain friendly rapport with guests in order to ensure their goodwill and repeat business

 Bid farewell to departure guests

 Be familiar with the Business Center daily operation

 General understanding of the Front Office and House Keeping operations in regards to guest accommodation

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Perform any other duties which may be assigned by the management from time to time.

- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English

• Proficient in the use of Microsoft Office and Front Office System

Qualifications –

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –

• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.