Assistant Reservation Manager

Reservation Management

- Manage and oversee all guest bookings, including direct, corporate, long-stay (SA), and OTA reservations.

- Monitor daily arrivals, departures, and reservation modifications to ensure a smooth guest experience.

- Provide timely support to Sales Team for group inquiries, corporate requests, and VIP reservations.

Rate Loading & Revenue Support

- Accurately load rates, packages, and promotions across PMS and distribution systems.

- Ensure timely updates of contracted corporate rates and long-stay offers.

- Collaborate with DOS to apply seasonal rate strategies and optimize revenue.

OTA & Channel Management

- Maintain rate parity and content consistency across all OTAs and third-party platforms.

- Work with channel manager systems to manage allotments, restrictions, and rate updates.

- Analyze OTA performance reports and recommend actions to improve conversion.

Package Development & Distribution

- Coordinate with Sales & Marketing teams to develop attractive long-stay packages, promotional campaigns, and special offers.

- Monitor effectiveness of packages and adjust based on market demand and guest feedback.

Team Leadership

- Supervise and train the reservation team to ensure high service standards and booking accuracy.

- Support team performance through regular coaching, SOP reviews, and upskilling.

- Monitor reservation staff productivity and service response time.

Reporting & Data Management

- Prepare weekly/monthly reservation reports for DOS, including booking pace, pick-up trends, cancellations, and OTA productivity.

- Assist in forecast updates and business performance analysis.

- Maintain clean and accurate data in PMS and CRM systems.

- 5 days/week, 2 days off/week

2. Salary:

- Competitive, gross based;

- Salary review once a year.

3. Benefits:

- Allowance: to be discussed during interview;

- Social, Health and Unemployment insurance;

- Healthcare plan;

- Overtime working – following Labor law and company’s regulation;

- Other benefits - following company’s regulation.

- Familiarity with PMS (e.g., Opera, Sabre, etc.) and Channel Managers.

- Strong knowledge of OTA platforms and rate parity principles.

- Experience managing or mentoring a team is preferred.

- Proficient in MS Excel, rate calculations, and occupancy reporting.

- Excellent organizational, communication, and customer service skills.

- Fluent in English; additional language(s) is a plus.

- Nộp hồ sơ ứng tuyển trên Hoteljob.vn .