Hai Phong | Wink Hotel Hai Phong | Security Manager | Quản lý An ninh

Security Manager is accountable for developing and implementing effective procedures to ensure that the guests and Wink’s property are protected, whilst also ensuring a safe environment for Wink’s colleague and guests alike. This position is in charge of managing and controlling the Fire, Life, Health, Safety and Security function for the Wink hotel and providing full support. Security Manager also focuses on carrying out relevant safety and security audits to ensure that all processes are being followed and will be responsible for the Health & Safety of Wink’s guest.

This position reports to the Area Operations Manager and needs to be highly familiar with the systems in place within the Hotel, so that can provide effective support to the Director of Wink Experience and Wink Experience Manager.

- 14 Annual leave days per year

- Active, balance and professional working environment

- Productivity focus not time attendance

- Fun and playful internal activities

- Phone Allowance

- Meal per day

- Uniform

- Full social insurance on basic salary

Personality & Ethos

• Clear, confident in all means of communications

• Passionate about customer service orientation

• Demonstrates high discipline of hygiene, sanitation and cleanliness

• Process-oriented, detail-minded, organized

• Self-motivated, proactive, and takes initiative

• Accountable, responsible, reliable

• Able to stay calm and positive under pressure

• Exhibits self-esteem and competence alongside humility, integrity and honesty

• Analytically minded, decisive, creative and thoughtful problem-solving

• Multi-tasker; manages time and prioritizes effectively

• Thrives in fast-paced, changing environment

• Navigates short-term planning simultaneously

• Resilient to adversity, adaptable to change

• Embraces diverse cultures and being a team player

• Embraces and drives “Wink” personalization, brand and culture

Responsibilities

• Supervising and coordinating all activities of out-sourced security officer in the different areas of responsibility inside and/or outside the hotel. Including car park and motor bike operations

• Ensuring patrolling of the Wink’s property is carried out properly to deliver a very secured experience to guests and colleagues

• Coordinating with local police, front desk police report system, government and law enforcement agencies for respective special visits etc.

• Frequently monitoring out-sourced-security officer and conduct immediate on-the-spot training, coaching for Wink experience performance shortfalls when necessary

• Ensuring that Wink hotel is in compliance with all local safety regulations and emergency procedures

• Acting as the champion of security operations and have a natural passion to drive exceptional safety measures for Wink hotel operations

• Executing on other assigned tasks from Area Operations Manager

• Over 05 years’ experience in hotel’s security operations, at least 03 years as Security Manager in dynamic hotels, preferably with pre-opening experience

• Higher Diploma in Hospitality Management or related field; certification of Security training courses a plus

• Fair written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English

• Strong leadership and ability to provide on the job training

• Proven hands-on experience in the security arena in a similar capacity with an attitude to deliver and have exceptional knowledge of latest trends in security measures

• Ability to offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

• Computer literacy, knowledge of Microsoft Office applications