Guest Service Agent Trainee - Thực Tập Sinh Lễ Tân

• To assign rooms and prepare Key Card and folders for all arriving guests and groups.

• To handle all Key Card, mail, facsimiles, messages and other special request for guests.

• To assist Guest Relations Officer and Assistant Manager to escort VIP guests to the room after checked in.

• To provide information and assistance to all guests.

• To assist Reservations Department in taking reservation after office hours.

• To attend to guests complaints promptly and then report to Guest Relations Officer or Assistant Manager for follow up.

• To provide courteous and efficient service and if possible to comply with each and every guest’s request.

• To remain the Reception Counter and to answer all incoming calls.

• To keep the Front Office and Reception Counter clean at all times.

• To conduct tour of hotel for potential guests and business in the absent of Front Desk Supervisor, Assistant Front Office Manager.

• To perform any other activities or task as directed by your superior.

• To perform shifts duties according to the duty roster.

• Financial and Revenue Responsibilities

• To check out guests according to established procedures, and ensure all payment or vouchers are collected.

• To provide currency exchange service for guests.

• To issue and handle the entire hotel’s safe deposit boxes.

• To ensure that all guests charges are posted into the right guest accounts.

• To balance all, the daily posting transactions and ensure monies collected are banked into the General Cashier’s safe at the end of each shift.

•  Be guided and learn from colleagues with many years of experience in the industry.
•  Receive a certificate after completing the internship.
•  Work 05 days and 02 days off per week.
•  Provided with uniforms and meals every day.
•  During the entire internship, students are paid an allowance of VND 500,000/month by the hotel (minimum internship period of 3 months).
•  Have the opportunity to become an official employee after completing the internship.

• Previous experience preferred

• Read, write, speak English fluently

• Good guest interaction skills

• Good listening skills

• Good interpersonal and communication skills

• Presentable, well groomed

• People-oriented

• Able to work under pressure and independently

Contact: Ms. Linh - 090 625 2201