Butler - Quản gia (Chuyên viên Dịch vụ cá nhân)

The Butler is responsible for providing personalized and exceptional guest service, anticipating guests’ needs, and ensuring a seamless and memorable stay experience. This role serves as the primary point of contact for VIP guests, offering discreet, efficient, and proactive assistance while upholding the highest service standards.

Key Responsibilities

Guest Experience & Service Excellence

• Welcome guests upon arrival and escort them to their rooms, providing a warm and personalized introduction to the property.

• Anticipate guests’ needs and preferences through observation and effective communication.

• Handle guest requests promptly, efficiently, and discreetly, ensuring complete satisfaction.

• Arrange in-room amenities, unpacking/packing services, and special setup requests as per guest preferences.

• Coordinate special occasions (e.g., anniversaries, birthdays) to ensure a personalized touch.

Coordination & Communication

• Act as the main liaison between the guest and various hotel departments (Housekeeping, F&B, Spa, etc.) to ensure smooth service delivery.

• Maintain accurate guest profiles and preferences for future stays.

• Communicate clearly and promptly with other Butlers and the Guest Experience team to ensure continuity of service.

Operational Duties

• Perform room checks prior to guest arrival to ensure cleanliness and readiness.

• Maintain an up-to-date daily guest list, including arrivals, departures, and special notes.

• Assist with restaurant reservations, spa bookings, transportation, and local recommendations.

• Handle guest complaints with professionalism, following hotel guidelines and escalating when necessary.

Administrative & Other Duties

• Prepare daily reports on VIP movements and guest preferences.

• Assist in training new Butlers and maintaining service standards.

• Comply with hotel grooming standards, safety regulations, and confidentiality policies.

Quyền lợi:

Mức lương cạnh tranh và các chế độ đãi ngộ hấp dẫn.

Cơ hội phát triển nghề nghiệp và tham gia vào các chương trình đào tạo chuyên sâu.

Có 1-2 năm kinh nghiệm tại vị trí tương đương

Work Experience Description

Health Certificate

Two 2x4 Photos