Club Lounge Butler/ Quản gia Club InterContinental

• Get to know the guest personally and recognize their preferences in food and beverage, and how they like their things kept in the room

• Anticipates the guests’ needs and acts accordingly

• Oversees the service of in-room food and beverage and its speedy clearance

• Provides guest assistance in every possible way

• Has thorough knowledge of hotel facilities, including the timings, charges, and cuisine served in different outlets, and offers assistance in placing orders

• Has good knowledge of the city to be able to offer suggestions if required

• Checks for lost and found items immediately on checkout and returns the same to the guest before he checks out

• Can coordinate with the guest to meet their needs efficiently

• Coordinates with other departments to ensure guests’ satisfaction

• Maintains a guest service sheet, which is a record of guest requests handled by a colleague or passed on to any other person/department

• Reports any health or safety hazards to the Club Lounge Supervisor/Club Lounge Manager

• Ensures that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene, correct uniforms, and name badges as outlined in the staff handbook

• Complete other responsibilities as assigned

• Competitive salary / Mức lương hấp dẫn
• At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
• Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
• 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
• 13th month salary/ Chế độ thường thường niên (lương tháng 13)
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
• Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.

• High School or Diploma in Hotel Administration, Hotel Management, or equivalent
• 1 year of experience in front office/guest services operations, or an equivalent combination of education and experience