Chief Concierge

OBJECTIVE OF THE POSITION

Under the general direction of the Front Office Manager, and within the limits of established Melia Hotels and local policies and procedures, oversees and directs all aspects of the Bell service and Transportation operations. As a team member, continually strives to deliver the highest quality of service to customers, whilst adhering to all legal rules, regulations, and guidelines of the hotel. Promote the desired work culture and values of trust, integrity and respect, following the Melia Brand ethos.

• Supervise and direct Bellman/Transportation activities and Bell/Transportation Staff
• Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
• Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
• Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
• Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Duty Manager.
• To ensure luggage is promptly delivered to guest room.
• To co-ordinate the arrival of guests to the hotel according to the hotel standard.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

• Works with superior in the preparation and management of the department’s budget. Duties include:

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

1. Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
2. Competitive Salary Package: Attractive compensation to match your expertise and contributions.
3. 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.
4. Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
5. Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
6. Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.
7. Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
8. Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

• College Degree or above
• Vietnamese - Excellent level, written & spoken
• English - Good level, written & spoken
• Computer Skills, Letter Writing Skills
• 5 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
• Customer Service Orientated 
• Teamwork 
• Analytical thinking

Interested candidates, please submit your CV in English via email to the Human Resources Department.

For further inquiries, feel free to contact us:

Phone: 0254 378 9000 (Ext: 5201)

HR Hotline/ Zalo : 0911 721 747