Ecomerce cum Revenue Manager

1. Job Summary

The E-commerce cum Revenue Manager is responsible for driving the hotel’s revenue performance through strategic pricing, system setup, and optimization of all online distribution channels. This role requires a hands-on approach in managing PMS, OTA platforms, and digital performance while delivering data-driven insights and forecasts.

2. Key Responsibilities

Revenue Strategy & Pricing

• Build and manage rate structures, pricing strategies, and room revenue budget
• Develop dynamic pricing strategies based on demand trends and market conditions
• Monitor booking pace, pick-up trends, and adjust inventory and pricing accordingly

System Setup & Distribution Management

• Set up and manage:
• PMS (e.g. Opera Cloud)
• Booking Engine (e.g. Roiback)
• Channel Manager (e.g. SiteMinder)
• OTA platforms and distribution channels
• Configure room types, rate plans, packages, and promotions across all systems
• Ensure proper connectivity and synchronization between systems

E-commerce & Online Performance

• Manage and optimize performance across:
• OTAs (Booking, Agoda, Expedia, etc.)
• Brand website (brand.com)
• GDS and metasearch platforms
• Ensure rate parity and consistent content across all channels
• Improve conversion through optimized content, promotions, and visibility

Revenue Optimization

• Maximize revenue through inventory control and channel mix strategy
• Monitor demand patterns and implement actions to achieve revenue targets
• Identify opportunities for revenue growth across segments

Forecasting & Reporting

• Deliver accurate revenue forecasts (daily / weekly / monthly)
• Prepare performance reports and provide actionable insights
• Support strategic decision-making through data analysis

Cross-functional Collaboration

• Work closely with Sales, Marketing, Reservations, and Front Office
• Align online and offline revenue strategies across departments
• Support overall commercial strategy of the hotel

Online Reputation & Digital Presence

• Enhance the hotel’s online visibility through SEO and digital campaigns
• Monitor and manage guest reviews on OTA platforms
• Maintain strong online presence and brand positioning

Market Intelligence

• Monitor industry trends, competitor pricing, and market conditions
• Provide insights to ensure competitive positioning in the market

• Insurance

• Health check - up

• Training & Development

• Annual leave

• Allowances

• Minimum 3–5 years of experience in Revenue Management or E-commerce in hospitality
• Strong knowledge of PMS, Channel Manager, Booking Engine, and OTA platforms
• Hands-on experience in system setup and distribution management
• Strong analytical and forecasting skills
• Excellent English communication and negotiation skills; additional languages are a plus.
• Proficiency in Microsoft Excel and BI tools (e.g., Power BI, STR, or similar)
• Good communication and coordination skills across departments

• Analytical thinking
• Attention to detail
• Commercial mindset
• System & technical capability
• Proactive and result-driven

• Updated Curriculum Vitae (CV) with detailed work experience
• Copies of relevant certificates and qualifications (if any)