BELL ATTENDANT

• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner; feedbacks guests complaints to Assistant Manager-Front Office immediately.
• Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Delivers and picks up guest baggage as assigned by Team Leader – Concierge.
• Maintains and cleans all equipment at Bell Desk to maintain a professional image.
• Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
• Directs guest and visitors to any of the Hotel’s facilities.
• Escorts guests to their rooms, explaining all in house and room facilities.
• Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
• Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.
• Ensures all messages of any kind are promptly delivered to the guest’s room.
• Hails taxis and answers guests’ inquiries.
• Prevents entrance of unauthorised or undesirable persons; keeps main entrance and driveway neat at all times.
• Assists to direct traffic in the hotel’s driveway.
• Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
• Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Front Office function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

• Service charges
• 12 complimentary nights at Hyatt Hotels worldwide
• Exclusive discounts on F&B and Friend & Family rates
• Duty meal and provided Uniforms
• Opportunities for career growth
• A Diverse & Inclusive workplace culture where you truly belong

• High school diploma or GED.
• Previous experience in Front Office/Concierge operations, ideally in a luxury or 5-star hotel.
• Basic English for communication.
• Flexible to work shifts, weekends, and holidays.

Please submit your application via Hoteljob or via email to tam.nguyen[at sign]hyatt.com

Only suitable candidates will be contacted for an interview