Reservation Executive

• Handle incoming reservations via phone, email, online channels, and direct inquiries with accuracy and efficiency

• Maintain updated knowledge of room categories, packages, rates, and hotel services to ensure accurate information is shared with potential guests.

• Utilize hotel PMS (e.g., SMILE) to input, update, and manage reservations while ensuring data accuracy and consistency.

• Respond to guest inquiries and booking amendments, including special requests, early arrivals, and group arrangements.

• Trace booking following terms & conditions, classify no-show booking, cancellation to follow up and take action according to booking terms & conditions

• Provide exceptional pre-arrival service to ensure guest satisfaction and manage VIP and corporate bookings.

• Promote and upsell room types, packages, and hotel amenities to maximize revenue per booking

II. Sales Support

• Prepare and send rat and/or sales contract under the guidance of the Sales Manager

• Be the point of contact with OTA guests during pre-arrival to upsell extra service (tour, transportation, etc)

III. Guest Service

• Liaise closely with the Guest Service team, Housekeeping, Sales, and F&B departments to ensure smooth guest experience and service consistency

• Coordinate group reservations, including room blocks, rooming lists, and billing arrangements

• Ensure timely communication of special requests or client preferences to relevant departments

• Assist in preparing daily, weekly, and monthly reservations and sales reports for management review.

• Competitive remuneration package
• 15 Annual Leave
• Full Insuracne + PTI Insurance
• International working enviroment
• Empowerment and Autonomy Management Style, Zero Micro Management

• Degree or equivalent certificate in Hospitality Management
• 1-2 years’ experience in Reservation or Sale department at a similar position
• Good communication skills in English & Vietnamese, other language is advantage.
• Able to work in flexible shifts, including early mornings, weekends, and holidays
• Team working, customer oriented, aim higher