INFORMATION SYSTEMS COORDINATOR

• Assists to prepare and update the Information Systems Departmental Operations Manual.
• Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
• Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
• Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
• Assists to establish and implement procedures to ensure backup of data in any I.S. system.
• Assists to set up emergency procedures to continue the operation of the hotel in the event of system failure.
• Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
• Provides technical assistance to internal and external audit employee.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Information Systems function as dictated by the industry, company and hotel.

• Service charges
• Exclusive discounts on F&B and Friend & Family rates
• Duty meal and provided Uniforms
• Opportunities for career growth
• A Diverse & Inclusive workplace culture where you truly belong

• Proven experience in IT support, coordination, or a similar role (1–3 years preferred).
• Good knowledge of computer systems, networks, and basic troubleshooting techniques.
• Good problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to support non-technical users.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Flexibility to respond to after-hours IT emergencies or system failures.
• Knowledge of data backup, recovery, and cybersecurity best practices is an advantage.

Please submit your application via Hoteljob or via email to tam.nguyen[at sign]hyatt.com

Only suitable candidates will be contacted for an interview