Wink Hotel Saigon Centre_ Wink Coach (Giám Sát Trải Nghiệm Khách Hàng Wink)

Under the general guidance and supervision of the General Manager and Wink Experience Manager, and with the limits established Wink management office, hotel SOPs, policies and procedures, Wink Coach is accountable for providing supervision and observation for the Wink Space daily operations to consistently and profitably deliver a high-quality guest experience.

FO Coach is also the person in-charge of the Wink Space operations during his/her shift reporting directly to Wink Experience Manager and needs to provide cross – functional duty and support to the F&B team.

•Full contribution of SI, HI, UI on basic salary

•Active, balance & professional working environment

•Fun & playfull internal activities

•Service charge

•12 AL days

•Meal allowance

• Over 02 years’ experience in service industry related work, hospitality sector and/or operations as a Supervisor or Team Leader is ideal and in a dynamic hotel, preferably with pre-opening experience is ideal

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required

• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

• Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction

• Ability to provide on the job training, peer mentorship, team development and coaching

• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration

• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

• Actively work to build a community of one, in actions and feelings

• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS