Guest Relations Officer/ Nhân viên Chăm sóc khách hàng (Korean speaking)

Hạn nộp: 30/10/2025
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
13/09/2025 15:00

Mô tả công việc

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

More details will be discussed upon interview

Quyền lợi được hưởng

- 02 months of probation with full salary and social insurance;

- Eligible to receive 100% service charge from the second month of working;

- Attractive remuneration package and 13th month salary;

- Local and International training course;

- Uniform and duty meal provided by hotel;

- Annual vacation, annual health check and other benefits according to hotel's policies;

- Associate special discount for hotel rooms and F&B services at International Marriott properties.

Yêu cầu công việc

- Qualifications: Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

- At least 2 years experience in the guest services, front desk, or related professional area.

- Hospitality background and service mind

- Excellent in verbal & written communication skills

- Good training skills.

- Good organization skills

Yêu cầu hồ sơ

Please submit your application at the hotel checkpoint, 26-28 Tran Phu, Loc Tho, Nha Trang, Khanh Hoa

Or contact HR Department: 0258 388 0000 (ext. 4401) for further information about the job

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ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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Sheraton Nha Trang Hotel & Spa

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Quy mô:
26-28 Trần Phú, Nha Trang, Khánh Hòa, Vietnam
https://sheraton.com
Sheraton Nha Trang Hotel & Spa is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. A beach front hotel with 280 all ocean view rooms, suites, apartments and penthouses featuring Sheraton Sweet Sleeper bed – next generation and a unique glass panel bathroom which offer breath taking views of the bay. Complimented by 6 Restaurants & Bars featuring the newest F & B concepts offering a distinctive dining experience to our guests. The hotel also has a Sheraton Club Lounge with spectacular views of the bay, Shine Spa for Sheraton with 9 treatment rooms and a yoga studio, an infinity edge outdoor swimming pool with reflection pool area where sun beds sit in water, state of the art Sheraton Fitness Centre by Core Performance, Sheraton Adventure Club (Kids Club) and a cooking school. One can stay connected to business while enjoying a relaxing beach-side environment with the Link@Sheraton and a Business Centre. Ideal venue for meetings and events as the hotel has 1,600 sqm of meeting space, equipped with the latest state-of-the art technologies. Plus our warm and friendly convention specialist will ensure your next event will be a resounding success. With our vibrant, though relaxing ambience and our well trained staff providing a memorable experience, feel the passion for all the good things in life at Sheraton Nha Trang Hotel & Spa.