Assistant Front Office Manager/Trợ lý TBP tiền sảnh

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Ensure that front line staff complies with marketing techniques and maximizes sales

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

• Conduct Night Audit Process for hotel

Team Management

• Provide department orientation and training of the hotel service standards, procedures and programs

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Work in a dynamic environment with many opportunities for advancement and personal development
• 2 Day off per week
• Full participation in social insurance, health insurance, and unemployment insurance according to the law
• Uniforms are provided at the hotel
• Annual health check-up
• Year-end bonuses and salary increase based on annual evaluations
• Participate in training programs of the hotel and AccorHotels group
• Quarterly staff party program, spring travel, summer travel
• Great incentives when using services at all hotels in the AccorHotels group

•  Nữ ngoại hình ưa nhìn
• Tiếng Anh lưu loát
• Trung thực, yêu nghề, gắn bó với nghề,
• Ứng viên trúng tuyển sẽ được đào tạo thêm về nghiệp vụ
• Có kinh nghiệm ở vị trí tương đương là một lợi thế