Front Office Manager/Quản lý bộ phận Tiền Sảnh

Front Office Operation

• Oversee daily Front Office operations and ensure compliance with hotel standards.
• Coordinate with other departments to manage reservations, room inventory, full-house, and overbooking situations.
• Monitor staff punctuality, grooming, and conduct daily briefings for effective communication.
• Handle guest correspondence, feedback, and maintain close relations with VIP, corporate, and long-stay guests.
• Review market trends, analyze rooming lists, and drive up-selling initiatives to maximize revenue.
• Demonstrate strong knowledge of Accor loyalty program (ALL) and ensure effective promotion to guests.

Team Management

• Recruit, train, and develop Front Office team members with clear induction and training programs.
• Conduct performance evaluations and identify potential team members for development.
• Monitor professionalism, attitude, and service standards across the team.
• Prepare staff schedules, payroll, and reports in line with operational needs and budgets.
• Lead regular departmental meetings to share updates, gather feedback, and address operational issues.

• Competitive package of salary, service charge distribution, incentive program and 13th month salary as per hotel policies
• Fully paid annual leave, public holidays and other personal leave as per the law.
• Comprehensive social insurance as per the law upon signed employment agreement.
• Risk personnel insurance 24/7 and health insurance provided as per hotel policy.
• Staff meals during working hours.
• Uniforms provided and laundry service.
• Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts.
• Supportive and multicultural workplace with opportunities for internal promotion.
• Strong focus on career development, training programs, and advancement opportunities within the Accor Group.
• Wellness programs and team-building activities.
• International working environment. Hotel Trade Union provides support and consultation to the employees.

• Minimum 3 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

• Strong leadership, interpersonal and training skills

• A team player & builder

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations