Assistant Housekeeping Manager

o Supervise, coordinate, and manage housekeeping associates to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained according to hotel and brand standards.

o Monitor associate attendance, performance, and productivity, and provide guidance to optimize efficiency and service quality.

o Assist in planning and scheduling associates’ daily tasks, including room assignments, special cleaning requests, and event preparation.

o Ensure smooth handover between shifts and maintain clear communication with the Executive Housekeeper regarding operational issues.

2. Training & Development:

o Assist in onboarding new housekeeping associates and provide continuous training to ensure associates understand and comply with resort policies, hygiene standards, and guest service expectations.

o Support professional development initiatives, including coaching associates to improve efficiency, teamwork, and guest interaction skills.

o Maintain training records and ensure all associates are up to date with mandatory compliance requirements, including health, safety, and emergency procedures.

3. Quality Control & Inspections:

o Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to maintain high standards of cleanliness and order.

o Identify areas for improvement and provide feedback to associates and management.

o Report maintenance, repair, or replenishment needs to the relevant departments in a timely manner.

o Ensure that all housekeeping operations comply with brand standards, safety regulations, and resort policies.

4. Inventory & Supplies Management:

o Assist in managing housekeeping inventory, including linen, cleaning supplies, and equipment.

o Monitor usage and stock levels, and coordinate with procurement to ensure adequate supplies without wastage.

o Implement proper storage and handling procedures to maximize efficiency and minimize loss or damage.

5. Guest Relations:

o Respond promptly and professionally to guest requests, concerns, or complaints related to housekeeping services.

o Work closely with the Front Office, F&B, and other departments to ensure a seamless guest experience.

o Maintain a proactive approach to anticipate guest needs and ensure that service levels exceed expectations.

6. Health, Safety & Compliance:

o Ensure all housekeeping associates follow health, safety, and hygiene standards at all times.

o Conduct safety briefings and monitor adherence to emergency procedures.

o Support the Executive Housekeeper in implementing resort policies, audits, and inspections.

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