Guest Service Agent / Nhân Viên Lễ Tân

• Assist guests with check in and checkout, as well as other cashiering duties

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

• Registers and rooms all arrivals according to established procedures

• Maintains intimate knowledge of departmental standards and procedures

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Maintains cashier float and ensures accurate daily report of all money received

• Keeps abreast of all modifications to accounting policies and procedures

• Knowledgeable of all special promotion procedures, for programs.

• Attends to guest’s complaints, inquiries and requests, referee problems to superior.

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• Performs the audit balances and prepares all works for audit in an orderly fashion

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

• Maintains exemplary deportment standards of behavior and appearance and attitude.

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

• 2-month probation period with 100% salary and full service charge.
• 5 working days per week as regulated | 2 days off per week
• Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
• Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
• Employee preferential rates when using hotel services.
• Creative and friendly work environment.
• Domestic and international training courses.
• Annual leave/Paid time off | Periodic health checks.

• Minimum 1 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

0962 528 736 (Ms. Helen)