Guest Service Agent - Nhân viên Lễ Tân

• To welcome and check-in all guests according to established procedures.

• To assign rooms and prepare Key Card and folders for all arriving guests and groups.

• To handle all Key Card, mail, facsimiles, messages and other special request for guests.

• To assist Guest Relations Officer and Assistant Manager to escort VIP guests to the room after checked in.

• To provide information and assistance to all guests.

• To assist Reservations Department in taking reservation after office hours.

• To attend to guests complaints promptly and then report to Guest Relations Officer or Assistant Manager for follow up.

• To provide courteous and efficient service and if possible to comply with each and every guest’s request.

• To remain the Reception Counter and to answer all incoming calls.

• To keep the Front Office and Reception Counter clean at all times.

• To conduct tour of hotel for potential guests and business in the absent of Front Desk Supervisor, Assistant Front Office Manager.

• To perform any other activities or task as directed by your superior.

• To perform shifts duties according to the duty roster.

• Financial and Revenue Responsibilities

• To check out guests according to established procedures, and ensure all payment or vouchers are collected.

• To provide currency exchange service for guests.

• To issue and handle the entire hotel’s safe deposit boxes.

• To ensure that all guests charges are posted into the right guest accounts.

• To balance all, the daily posting transactions and ensure monies collected are banked into the General Cashier’s safe at the end of each shift.

Thẻ ưu đãi dành cho nhân viên với mức giá giảm tại các khách sạn Accor trên toàn thế giới.

Cơ hội phát triển tài năng thông qua các chương trình đào tạo của Accor.

Cơ hội thăng tiến trong khách sạn và trên toàn cầu

Được đóng góp cho cộng đồng và tạo ra sự khác biệt thông qua các hoạt động Trách nhiệm Xã hội Doanh nghiệp (CSR) và các chương trình về Môi trường, Xã hội và Quản trị (ESG).

• Must be good in spoken and written English and another third language.

• Must be fully conversant with the Front Office computer system.

• Must have good knowledge of all room types, layout, amenities and room rates.

• Have a pleasant and smiling personality.

• Able to work shifts.

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

How to apply Please send your CV on hotel job