Giám Sát Pha Chế/Bar Supervisor

Main duties:

GENERAL MISSION:

• To ensure the smooth running of the bar service, following and monitoring proper performance standards for guest services and maximizing departmental profit.

RESPONSIBILITIES AND MEANS:

• The Bar Supervisor performs his/her duties within the framework defined by FBM, the hotel’s Policies & Procedures and following the country’s laws and regulations in coordination with AFBM. He/she will have a part in ensuring the smooth running of the following F&B outlets:

Lounges & Bars

• Gourmet Bar

• Pool Bar

• Rooftop Bar on 17th floor TBA

ADMINISTRATIVE RESPONSIBILITIES:

• Bar Supervisor:

- Ensuring relevant items are adequately stocked.

- Ensuring that he/she schedules him/herself to be available and on duty during peak period (frequently opening & closing the operation).

- Attending various F&B meetings such as F&B department meeting, Outlet meeting etc.

Other Responsibilities:

FINANCIAL RESPONSIBILITIES:

• To control breakage and spoilage in the outlet and keep it at a minimum

• To ensure standard recipes are followed and adhered to

TECHNICAL RESPONSIBILITIES:

General:

• To assist AFBM in ensuring that the bars and hotel policies & procedures and minimum standards are being properly adhered too.

• To assist the AFBM in monitoring service and F&B standard.

• To work closely with AFBM and to take corrective action when necessary.

• To carry on special projects assigned by AFBM.

• To ensure all staff are there on time and to report any issues to management immediately

Guest Service:

• To personally and frequently verify that guests in the bars are receiving the best possible service.

• To spend time in the bars and supervise bar team to maximize guest satisfaction and revenue.

Food and Beverage Product:

• To have deep knowledge of beverage items as well as food items and be demanding and critical when it comes to beverage quality & presentation.

• To ensure that special set up (promotions etc.) in the various point of sales in due time and according to pre-established specifications.

COMMERCIAL RESPONSIBILITIES:

• To assist identify any improvements for bars

HUMAN RESPONSIBILITIES:

Guests:

• To handle complaints and guests suggestions by using the proper channel of delegation and report any issue to management and record in the log book accordingly.

Employees:

• To assist in training and developing staff so that they are able to operate independently

• To assist in training program for their respective employees in co-ordination with the management

• To ensure that his/her team project professionalism and that employees are well groomed and wear impeccable uniforms at all time.

RELATIONS:

• The Bar Supervisor is directly responsible to AFBM. He/she maintains good working relationship with all employees from the F&B department and with the Directors, Managers of other departments.

• He/she maintains and develops external contacts with suppliers and other companies related to the hotel activities. He/she promotes & applies synergy, flexibility and cross training within his operation.

- 02 months of probation with Full salary

- Attractive service charges

- 05 working days, 02 day-off per week

- Duty meal & Uniform provided by hotel

- Annual health check

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

• Minimum 1 year of experience in a similar capacity

• Good reading and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Relevant certificate will be an advantage

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times