IT Manager

Job Summary:

The IT Manager is responsible for ensuring the efficient and secure operation of all hotel technology systems, including property management, point of sale, accounting, telephony, and guest-facing systems. The role ensures compliance with TUI BLUE brand standards, data security requirements, and local regulations, while providing proactive technical support to enhance operational efficiency and guest satisfaction.

Key Responsibilities:

1. Systems Operations & Maintenance

Oversee, maintain, and troubleshoot all hotel IT systems including:

• Property Management System (PMS – Opera Cloud)
• Point of Sale (POS, Symphony)
• Accounting & Procurement systems
• Sales & Marketing systems (CRM, channel manager, booking engines)
• Guest Internet access (HSIA), IPTV, key card systems, CCTV, and PABX

Ensure system backups, redundancy, and recovery plans are in place and tested regularly.

Monitor network performance and uptime; coordinate with vendors for system maintenance and support.

2. Security & Compliance

• Implement and maintain cybersecurity protocols per TUI BLUE and international standards.
• Control user access rights, passwords, and data security policies.
• Conduct regular IT audits and risk assessments to ensure compliance.
• Maintain confidentiality and protection of all digital and physical data.

3. Support & Training

• Provide first-level technical support for all departments.
• Conduct user training to improve IT literacy and system efficiency.
• Support the pre-opening team with setup, testing, and go-live of new systems (if applicable).

4. Coordination with Corporate & Vendors

• Liaise with TUI BLUE Regional / Corporate IT to implement brand-standard systems and upgrades.
• Manage vendor relationships for hardware, software, and network service providers.
• Oversee IT-related procurement and inventory, ensuring cost-effective solutions aligned with budget.

5. Project Management

• Lead IT aspects of hotel renovation, system upgrades, or technology projects.
• Coordinate installation and testing of new interfaces between hotel systems.

6. Budgeting & Reporting

• Prepare and manage annual IT budget, including licenses, support contracts, and hardware replacement.
• Maintain accurate asset register and lifecycle plan for IT equipment.
• Prepare monthly IT performance reports for management.

Personal Attributes

• Strong leadership and communication skills.
• Proactive, organized, and able to work under pressure.
• High integrity and confidentiality.
• Passion for innovation and guest experience improvement through technology.

• Support service charge allowance during pre-opening
• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 3–5 years’ IT experience in hospitality; at least 2 years in a managerial or supervisory role.
• Hands-on experience with Opera Cloud PMS, Symphony POS, HSIA, CCTV, and PABX systems.
• Strong knowledge of networking (LAN/WAN, firewalls, switches, Wi-Fi controllers).
• Fluent in English and Vietnamese.
• Excellent problem-solving skills, service-minded approach, and attention to detail.

For interested applicant, please send your potential CV with subject: [IT] - [IT Manager] - [Full name] to hoteljob.vn