GUEST SERVICES MANAGER (KOREAN SPEAKING) - QUẢN LÝ TRỰC CA (BIẾT TIẾNG HÀN)

- Supervise and support the Front of the House operations, including reception, concierge, and guest relations.

- Provide personalized assistance and ensure smooth communication for Korean-speaking guests, including translation and cultural interpretation when needed.

- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.

- Conduct daily guest engagement activities, ensuring proactive recognition of repeat and VIP guests.

- Monitor lobby and public areas to maintain a welcoming, efficient, and elegant guest environment.

- Support Front Office during peak periods to ensure smooth check-in/out processes.

Team Management

- Lead, coach, and motivate Front of the House team members to deliver luxury service standards.

- Ensure team members are well-informed about resort facilities, services, and promotions.

- Coordinate with the Training Department to deliver service and language skill development programs.

Guest Relations & Communication

- Maintain strong relationships with Korean travel agents, VIP coordinators, and regular guests.

- Prepare daily guest reports and communicate important guest preferences to relevant departments.

- Act as the liaison between guests and other departments to ensure personalized and seamless experiences.

Administration & Compliance

- Monitor and ensure compliance with resort policies, brand standards, and safety procedures.

- Support preparation of daily and monthly reports related to guest feedback, satisfaction, and trends.

- Participate in regular departmental meetings and contribute to service improvement initiatives.

• Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
• 15 annual leave, 2 days off per week
• Relocation, repatriation, and home leave allowance
• Accommodation, uniforms, transportation, and meals are provided
• International working environment
• Insurance as labor law
• Healthcare insurance for personnel from the start date and for the family after working 06 months
• 24/7 accident insurance
• Other benefits will be discussed during the interview

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in a supervisory or managerial role in Front Office at a luxury hotel/resort.
• Fluent in Korean and English (both spoken and written); additional languages are an advantage.
• Excellent interpersonal and communication skills, with a genuine passion for guest service.
• Strong problem-solving ability and high attention to detail.
• Proficiency in hotel management systems (Opera PMS preferred).
• Flexible to work in shifts, weekends, and holidays as required.

• Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
• Phone: 02973 88 0000/Hotline: 0919 290 709 (P&C Department)