Training Manager

o Work closely with STARS/ supervisor/ manager to understand the performance and area of improvements

o Observe service behaviors of STARS and provides feedback to individuals and/or managers

o Identify gaps in existing learning content and work with relevant teams to innovate, create or test the content for continual update.

B. People Development Design

o Identify and establish sustainable People Development strategy in collaboration with HR Director and HODs to understand ongoing business demands requiring L&D interventions

o Select and advise on optimal learning and delivery methods to maximise learning and sustainability of knowledge (in-house through instructor led or online approaches; an external of-the-shelf solution; or in partnership with an external vendor; other channels etc.)

o Partner with HODs to consult on custom learning programs for department specific needs

o Create multiple internal and external innovative and available solutions for development priorities.

C. Assist in Managing STAR Development

o Own STARS onboarding including the assessment of needs and implementation of a comprehensive onboarding that enables STAR's success

o Assist with departmental orientation program for STARS to receive the appropriate new hire training to successfully perform their job

o Act as project manager for People Development events, ensure all requirements are met and the smooth running of courses.

D. Drive a learning culture and building internal People Development capability

o Build development capability and foster learning mindset across the hotel through initiatives

o Propose ideas for engagement activities related to learning and development to enhance values, culture and performance.

o Develop trainer capabilities to become an in-house trainer for professional skill courses and trainer recognition programs to encourage learning activities.

E. Evaluating People Development Effectiveness

o Ensure Training report is completed and submitted to all concerned on timely basis.

o Analyze training/ development data to provide meaningful insights to the management team

o Partners with HODs to assess if STARs demonstrate effective technical and leadership skills.

F. Performance Management & Development Plan

o Drive and cascade the Performance Management Process and Individual Development Plan to all STARs in collaboration with the HR Director

- 5 working days/week

- Full social Insurance, private accident

- Dynamic, professional & open minded working environment

- Joining training courses

- Competitive salary, benefits and bonus.

- Supporting shift meals at star canteen

o A high standard of interpersonal and communication skills, and a demonstrated capacity to effectively communicate with a broad range of people, esp. senior leadership team

o Dynamic and inspirational and are able to evidence professionalism and adaptability

o Two to five years’ previous employment in a related position. Human Resources or Hospitality Education is preferable, however, not essential if applicants have previous relevant work experience

o Evaluate and research training options and alternatives

o Adapt with a variety of multimedia training platforms and methods, especially digital platforms