Business Analyst

OVERVIEW OF POSITION

Duties may include but are not limited to:

• Collaborate with business units to collect and document technical and business process requirements.
• Analyze business operations to identify inefficiencies, trends, and improvement opportunities.
• Develop strategies to enhance processes and ensure operational efficiency.
• Manage or contribute to projects from initiation to completion, ensuring delivery meets timelines and budgets.
• Provide application support and troubleshoot issues to ensure system reliability.
• Coordinate with team members and vendors for seamless system operations.
• Document workflows and identify gaps in processes and systems.
• Conduct system testing to ensure products meet quality and user expectations.
• Maintain operational procedures and scenario documentation for system functions.
• Offer guidance to team members to foster confidence in system usage.

KEY FUNCTIONS

Collaborating with Stakeholders

• Gather and validate business process and technical requirements.
• Communicate effectively between IT and business units to align goals.

Supporting IT Systems and Applications

• Provide application support for all IT systems to ensure maximum uptime.
• Resolve support requests efficiently within SLA standards.

Documenting and Analyzing Processes

• Map business workflows and identify areas for improvement.
• Document operational scenarios and ensure procedural clarity.

Driving Projects and Testing Systems

• Manage projects to completion, ensuring adherence to quality standards.
• Perform thorough system tests to ensure deliverables meet user expectations.

Enhancing Operational Efficiency

• Develop strategies to address inefficiencies and optimize business processes.
• Monitor and analyze data to identify trends and improvements.

• The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
• A competitive salary and comprehensive benefits.
• Professional development in a fast-paced and innovative environment.

QUALIFICATIONS INCLUDE THE FOLLOWING:

• Bachelor’s degree in Computer Science or equivalent field.
• Strong written and spoken English and Vietnamese communication skills.
• Ability to work independently and manage multiple priorities.
• Solid understanding of IT systems operations and processes.
• Proficiency in Microsoft Office and IT-related tools.
• Knowledge of PMP and ITIL frameworks is advantageous.
• Strong interpersonal skills with the ability to build effective relationships.
• Availability to work on-call when required.