Concierge / Entry Hostest

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
3

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Ca sáng

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
27/12/2025 13:46

Mô tả công việc

Position Summary: The Concierge – Cosmo Club serves as the face of the club, providing a premium level of service to all members and guests. This role is responsible for managing guest interactions, handling requests, coordinating internal services, and creating memorable, high-touch experiences. Working closely with the Host Manager and various departments, the Concierge ensures each visit to Cosmo Club reflects exclusivity, comfort, and impeccable attention to detail. The Concierge plays a critical role in upholding Cosmo Club's reputation for luxury service, maintaining discretion, and delivering personalized assistance to VIP guests.

Key Responsibilities:

Serve as the first point of contact for Cosmo Club guests, delivering a warm and professional welcome.
Provide personalized assistance and support for guest inquiries, preferences, and special requests.
Coordinate internal services including F&B, transportation, gaming support, and housekeeping for a seamless member experience.
Manage guest bookings for club events, entertainment, and dining.
Maintain detailed knowledge of Cosmo Club facilities, events, promotions, and policies
Proactively anticipate guest needs and ensure all service requests are fulfilled efficiently.
Maintain updated guest profiles to tailor future experiences.
Coordinate with departments to manage VIP member experiences and ensure exceptional service standards
Handle and resolve guest complaints promptly, documenting issues and reporting to the Host Manager when necessary.
Ensure cleanliness and organization of the concierge desk area.

Quyền lợi được hưởng

Benefits:

• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Tips and foreign language allowances (Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers

Yêu cầu công việc

Requirement:

Minimum 2 years’ experience in concierge, front office, or hospitality guest services.
Experience in club, casino, or luxury lifestyle settings preferred.
Proficient in English; fluency in Vietnamese required; additional languages (Mandarin/Cantonese/Korean) are an asset.
Excellent interpersonal, communication, and problem-solving skills.
Service-oriented mindset with an eye for detail and discretion.
Familiarity with luxury club operations, VIP guest handling, and concierge standards.
Able to work flexible hours, including evenings, weekends, and holidays.
Familiar with CMS or member management software.

Yêu cầu hồ sơ

CV in English

Follow our company for more information:

• https://www.facebook.com/profile.php?id=61558093886271

• https://www.linkedin.com/company/101720144/

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Bình luận (5)
Đánh giá (5)

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Sắp xếp đánh giá:

Cosmo Rex Saigon

Theo dõi

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Quy mô: 100 - 499
Đường Đồng Khởi, Bến Nghé, Quận 1, Ho Chi Minh City, Vietnam
Welcome to Cosmo, a premier destination for gaming enthusiasts seeking unparalleled excitement and luxury across our three exclusive gaming clubs. Located in the heart of Ho Chi Minh City, our venues redefine the gaming experience by blending thrilling slot machine action with exceptional customer service and an inviting atmosphere. At Cosmo, we believe in providing more than just a place to play; we offer a sanctuary for those looking to immerse themselves in the exhilarating world of gaming. Our carefully curated selection of state-of-the-art slot machines, featuring both classic favorites and the latest innovations, ensures an unforgettable experience for every guest. Beyond the games, our clubs are designed with comfort and luxury in mind. From the sophisticated decor to the plush seating areas, every detail has been thoughtfully arranged to create a welcoming environment where you can relax, play, and socialize. Exceptional customer service is at the heart of everything we do. Our dedicated team is committed to ensuring that every visit is memorable, providing personalized attention and going above and beyond to meet your needs. Whether you're a seasoned player or exploring the world of gaming for the first time, we're here to guide you and enhance your experience. Cosmo is not just a gaming club; it's a community where camaraderie flourishes, and every visit is a chance to make new memories. Join us to discover your lucky streak, enjoy exclusive member benefits, and be part of special events that bring our gaming community together. Stay connected with us here on LinkedIn to get the latest updates on our offerings, events, and more. Dive into the game of luxury at Cosmo – where fortune meets fun in an extraordinary setting.