Assistant Front Office Manager

o To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.

o To maintain a pool of qualified part time employees in conjunction with the Human Resources Department.

o To implement a flexible scheduling based on business patterns.

o To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.

o To assist in conducting monthly inventory checks on all operating equipment and supplies.

o To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

o To conduct daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.

o To liaise with housekeeping and other related department on daily operation.

o To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.

o To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

o To establish a rapport with guests maintaining good customer relationship.

o To ensure that the cashiering procedures are strictly adhered to.

- 5 working days/week

- Full social Insurance (from probation period)

- Dynamic, professional & open minded working environment

- Joining training courses

- Competitive salary, benefits and bonus.

- Supporting shift meals at star canteen

o At least 2 years of hands-on experience in a similar position.

o Excellent command of the English language

o Ability to express effective, clear and concise written and verbal communication

o Must be able to handle difficult situations with tact and high diplomacy

o Strong interpersonal skills

o Strong sense of urgency, able to prioritize and delegate tasks

o Strong sense of commitment and of unquestionable integrity