Spa Manager

Key Responsibilities:

• Manage and oversee daily spa operations to ensure smooth service delivery and excellent guest experiences.
• Supervise spa therapists, receptionists, and attendants to maintain professional standards and performance.
• Develop and implement spa service procedures, promotions, and wellness programs to drive revenue.
• Monitor inventory, product usage, and cost control to optimize profitability.
• Ensure all spa facilities and equipment are properly maintained and comply with hygiene, safety, and brand standards.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Prepare and analyze business reports on spa performance, revenue, and customer satisfaction.
• Coordinate with other hotel departments (F&B, Housekeeping, Front Office, etc.) for seamless guest service.
• Recruit, train, and motivate spa team members to deliver high-quality service and achieve targets.

• Support service charge allowance during pre-opening
• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Qualifications & Requirements:

• Degree or Diploma in Hospitality, Spa & Wellness or related field.
• Minimum 3–5 years of experience in a similar position at a 4–5-star hotel or resort.
• Strong leadership, customer service, and organizational skills.
• Good command of English (other languages are a plus).
• In-depth knowledge of spa treatments, products, and wellness trends.
• Proficient in spa management systems and reservation software.
• Positive attitude, professional appearance, and high sense of responsibility.

For interested applicant, please send your potential CV with subject: " Position - Full name " to hoteljob.vn