Housekeeping Manager

As Housekeeping Manager, you’ll oversee all aspects of the Housekeeping and Laundry operations, ensuring that every space within Hotel reflects comfort, quality, and a sense of care. You’ll lead your team to deliver an immaculate environment and memorable guest experiences, while supporting the pre-opening setup and daily operations in line with IHG standards.

Key Responsibilities

People

• Lead, train, and inspire the housekeeping and laundry teams to deliver exceptional service and cleanliness across guest rooms, public areas, and back-of-house spaces.

• Plan and assign daily work, monitor team performance, and provide continuous coaching and feedback to enhance skills and morale.

• Support pre-opening staffing, recruitment, and training to ensure a smooth launch and operational readiness.

• Foster teamwork and effective communication across all departments to ensure seamless guest service.

• Ensure all colleagues follow safety, hygiene, and brand standards and are properly equipped for their roles.

Financial

• Prepare and manage the departmental budget, monitor expenses, and identify cost-saving opportunities while maintaining quality.

• Maintain optimal inventory levels for linens, amenities, and equipment, and track cost per occupied room and laundry efficiency.

• Support sustainability goals by minimizing waste and optimizing resource usage.

Guest Experience

• Ensure guest rooms, suites, and public areas meet the highest cleanliness and presentation standards that reflect the Rêve Saigon brand.

• Conduct regular inspections and follow up on maintenance or service issues promptly.

• Handle guest requests, preferences, and feedback with professionalism and care.

• Collaborate with the Front Office team to ensure timely room readiness and smooth arrivals.

• Oversee the preparation and presentation of VIP and long-stay guest rooms.

Responsible Business

• Implement IHG’s “Journey to Tomorrow” sustainability practices within housekeeping operations.

• Manage lost and found, key control, and guest property procedures responsibly.

• Ensure compliance with hygiene, safety, and local regulatory standards.

• Maintain detailed documentation for audits and corrective actions.

• Perform other duties as assigned and act as Manager on Duty when required.

Accountability

This role leads the Housekeeping and Laundry teams in a full-service, boutique luxury environment. You’ll be accountable for cleanliness, guest satisfaction, departmental performance, and team engagement in line with brand and operational standards.

What We Need From You

• Bachelor’s Degree or Diploma in Hospitality, Hotel Management, or related field.

• Minimum 4–5 years of housekeeping experience, including at least 2 years in a managerial or assistant managerial role.

• Experience in pre-opening setup of new hotels is a strong advantage.

• Proven leadership, organizational, and people management skills.

• Strong budget, inventory, and quality control experience.

• Excellent communication skills in English and local language(s).

• A proactive, detail-oriented mindset and passion for delivering exceptional guest service.