Front Desk Agent

What’s the Job?

Be the warm welcome that kicks off a memorable guest experience

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Jump into other ad-hoc duties when your colleagues need your help

Your Day to Day

Be the warm welcome that kicks off a memorable guest experience

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Jump into other ad-hoc duties when your colleagues need your help

How You’ll Deliver

At Rêve HCMC, Vignette Collection by IHG, you’ll express True Hospitality through care, respect, and attention to detail:

True Attitude: Be kind, thoughtful, and proud of the spaces you help create.

True Confidence: Know your standards and perform your duties with pride and consistency.

True Listening: Notice what guests and teammates need and respond with care.

True Responsiveness: Act quickly and thoughtfully to ensure every guest feels valued.

At least 2–3 years of Front Office or Guest Relations experience, preferably in a 4- or 5-star hotel environment.

Strong knowledge of Opera PMS and front office procedures.

Excellent communication and interpersonal skills in English and Vietnamese; additional languages are an advantage.

Naturally warm, confident, and professional with a service mindset and strong attention to detail.

Proactive, adaptable, and able to handle multiple priorities in a fast-paced environment.

Pre-opening or boutique hotel experience is a plus.