Airport Representative/ Nhân viên Đón tiếp khách Sân bay

• Maintain detailed knowledge of all facilities and services offered by the hotel.

• Communicate with Front Office team on shift and any other Department for all guests to be welcomed at the airport and ensure transportation is arranged.

• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.

• Assist departing guests in pre check in, ticketing and baggage clearance.

• Maintain a good relationship with airline personnel, immigration and custom officers.

• Provide every assistance to passengers affected by layovers.

• Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance.

• Establishes and maintains effective employee relations.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.

• Attend all briefings, meetings and trainings as assigned by management.

• Report for duty on time wearing clean and complete uniform at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Perform any other duties which may be assigned by the management.

• 2-month probation period with 100% salary and full-service charge
• 5 working days per week as regulated
• 2 days off per week
• Social Insurance participation upon signing the official Labor Contract
• Uniform and meal during shift provided by the Hotel
• Complimentary parking for motorbikes and cars
• Employee preferential rates when using hotel services
• Creative and friendly work environment
• Domestic and international training courses
• 12 days annual leaves
• Periodic health checks

• Minimum 1 year of experience in a similar capacity or minimum 2 years of experience in the area of guest services
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage.

HR Department Contact:

0839 961 434 (Ms. Nguyệt)

0962 528 736 (Ms. Helen)