Reservations Supervisor/Giám sát Đặt phòng

• Sells hotel rooms and make reservations according to rooms availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.

• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.

• To follow-up on Billing Letters and send out Confirmation Slip when required.

• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.

• To inform related department of any last minute VIP’s, Suite Bookings or any unusual information concerning the expected arrivals for further action.

• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.

• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Reservation Manager.

• To control room availability / types and to keep relevant departments informed of close-out dates.

• To ensure all room reservations are guaranteed during peak periods and festive seasons.

• To maximize revenue and occupancy by up selling and suggestive selling.

• To ensure all reservations queries are replies within 24hours.

• To implement an effective filling system for different types of correspondences.

• To inform the Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.

• To exercise flexibility in offering room rates during low period.

• To ensure prepayment is received for travel agents / groups prior to its arrival.

• 02 months of probation receive full salary
• 05 working days, 02 days off per week
• Periodic health check
• Accident insurance 24/7
• Uniforms and meals in shifts
• Social & health insurance and unemployment follow Vietnam law
• Opportunity to grow within Accor group.
• Discounted rates apply when using services at the hotel in the Accor group worldwide

• Previous experience is an asset
• Bachelor’s Degree in Nursing.
• Previous experience in hospitals/hospitality environment
• Can speak English

• At least 02 years in international hotel.
• Similar with hotel PMS (Fidelio, Opera) and GDS.
• English fluent and relevant degree.
• Computer proficiency.