Reservation Officer

Reservation Handling

• Handle all reservation requests by phone, email, or online channels promptly and professionally.

• Check room availability, rates, and book details accurately before confirming reservations.

• Enter and update reservations in the Property Management System (PMS) and reservation systems.

• Ensure that all information such as guest name, contact, payment method, arrival/departure date, and special requests are accurately recorded.

• Send booking confirmations and respond to guest inquiries in a courteous and timely manner.

• Coordinate with Front Office and Housekeeping regarding room status and special arrangements.

• Monitor and manage cancellations, amendments, and no-shows in accordance with hotel policies.

Revenue & Yield Support

• Promote upselling of room types, packages, and additional services (e.g., breakfast, transfers, spa).

• Ensure all bookings are made at correct rates and conditions based on the hotel’s pricing structure.

• Assist in maintaining proper rate parity across all channels (direct, OTA, corporate).

• Support the Reservation Manager and Revenue team in optimizing occupancy and room revenue.

Attractive Salary and Benefit Package

- 5 working days/week

- Full social Insurance (from probation period)

- Dynamic, professional & open minded working environment

- Joining training courses

- Competitive salary, benefits and bonus.

- Supporting shift meals at star canteen

• Minimum 1–3 years of experience in hotel reservations, front office, or customer service.

• Diploma or Degree in Hospitality Management or related field.

• Excellent communication and telephone handling skills.

• Proficient in English (spoken and written).

• Strong computer literacy, with experience using hotel systems (e.g., Opera, SynXis, or similar PMS).

• Attention to detail, accuracy, and strong organizational skills.

• Positive attitude, teamwork spirit, and customer-focused mindset.

• Well-presented and professional at all times.