TRƯỞNG BỘ PHẬN BUỒNG PHÒNG I HOUSEKEEPING MANAGER

Propose recruitment needs and coordinate with the HR Department to source candidates.

Conduct interviews and select suitable employees.

Recommend rewards, disciplinary actions, salary adjustments, and staff promotions.

Supervise internal relationships and handle conflicts fairly.

2. Training & Procedures

Develop departmental procedures according to VTOS standards and submit for approval.

Conduct on-the-job training to ensure staff understand and follow approved procedures.

3. Operations – Guest Services

Receive and handle guest feedback and complaints promptly and efficiently.

Collect guest comments and propose service quality improvements.

Coordinate with related departments to ensure a seamless guest experience.

Attend shift briefings to update staff on arrivals and special guest requests.

4. Operations – Revenue & Product Quality

Ensure room status is accurately updated and monitor room readiness for sale.

Inspect the quality of guestrooms, public areas, laundry services, and linen.

Supervise VIP/VVIP room standards and oversee regular cleaning and sanitizing.

Execute the Lost & Found procedures.

Propose new services to enhance guest satisfaction and increase revenue.

5. Cost Control – Assets – Equipment

Monitor inventory and ensure adequate supplies for guest service.

Inspect equipment and tools; propose repairs or upgrades when necessary.

Supervise proper operation of machines and tools to minimize damage or loss.

Manage keys and storage areas; coordinate periodic inventory checks.

Prepare annual forecasts for linen, supplies, and equipment; recommend purchases.

Propose improvements for departmental operations.

6. Department Staff Management

Supervise staff performance to ensure compliance with procedures, standards, and professional conduct.

Check staff grooming and uniforms; conduct daily shift briefings.

Arrange weekly work schedules and coordinate workloads.

Support cleaning tasks when necessary.

Prepare daily reports and evaluate staff performance.

7. Planning & Development

Develop weekly, monthly, and annual plans for staffing, training, operations, and investment.

Implement approved plans effectively.

• Attractive salary and bonus, with opportunities for career advancement.
• Monthly service charge bonus based on business performance.
• Dynamic and friendly working environment.
• Training and development programs within and outside the company.
• Meals provided during working shifts.
• Company shuttle bus for employees.
• Accommodation provided for out-of-town staff.
• 24-hour accident insurance.
• Social insurance and benefits as per labor regulations.
• Annual health check-up.

• Minimum 3 years of experience as a Housekeeping Manager in a 4-star hotel/resort or higher.
• Good English communication skills, especially in internal coordination and guest interaction.
• Proficient in Microsoft Office and hotel management systems (Opera, Smile, etc.).
• Strong ability to develop procedures, create plans, coordinate tasks, and effectively supervise departmental operations.