Quản Lý Nhà Hàng

In the role of Restaurant Manager, the position is responsible for overseeing the operations of two Outlets: Mellow Six and Ginza Sushi Ichi, each representing distinct concepts and service styles. Mellow Six focuses on whiskey, wine, cocktails, and a fusion food menu, while Ginza Sushi Ichi specializes in Edomae Omakase dining

1. Recruitment & Training:

- Collaborate with HR to hire and onboard a skilled team of service professionals and kitchen staff (if support required).

- Develop and implement training programs focusing on High-end dining experience and the unique needs Omakase and Japanese culinary/service culture.

2. Operational Setup:

- Develop and establish Standard Operating Procedures (SOPs) for all front-of-house operations.

- In charge of creating and submit annual OPEX/CAPEX as well as Business forecasting/P&L to BOM.

3. Menu & Beverage Collaboration:

- Work closely with the Head Chef and Beverage Manager to finalize the food and drink menus, with heavy focus on Cost control and Profitability.

4. Procurement & Equipment Setup:

- Propose and revise OS&E checklist and submit to BOM.

B. Day-to-day Operation:

1. Customer Experience Management:

- Ensure a seamless, high-touch customer experience from reservation to post-dining.

- Handle VIP guest relations, ensuring their needs and expectations are exceeded.

2. Staff Leadership:

- Lead, inspire, and manage the front-of-house team to deliver exceptional service.

- Conduct regular training sessions to maintain high performance and service standards.

3. Operational Excellence:

- Monitor and maintain cleanliness, ambiance, and all service operations.

- Ensure compliance with food safety and health regulations.

- Support and Coordinate with the Luxury Bar outlet in Basement as per requested by BOM.

4. Financial Performance:

- Manage daily financial operations, including budget control, inventory management, expense management, and profitability monitoring.

- Analyze and report sales performance and guest feedback, implementing improvements as needed.

- Tham gia BHXH, BHYT đầy đủ theo luật Lao động

- Hưởng các chế độ phúc lợi, thưởng theo đúng quy định của Nhà nước và Công ty

- Làm việc trong môi trường năng động, có nhiều cơ hội trải nghiệm ở phân khúc khách hàng cao cấp

- Bachelor’s degree in Hospitality/Diploma or relevant field (or equivalent experience).

- In-depth understanding of luxury F&B operations, particularly Japanese fine dining

- Minimum 3–5 years of experience managing high-end restaurants, preferably in same category or F&B outlet in 5 star hotels

- Experience in Omakase or Japanese dining is more preferred

- Proven ability to manage all aspects of restaurant operations, including SOP development and financial controls

- Strong knowledge of Japanese culture, Japanese proficiency is a huge advantage (N3-N2).

- Professional English proficiency

- Excellent proficiency in POS, budgeting, and Microsoft Office

- Leadership Skills: Exceptional ability to inspire and manage a team to deliver excellence.

- Customer Focus: A keen sense of client preferences and the ability to adapt and exceed expectations

- Adaptability: Proven adaptability to clientele demand and market changes. Indicating an attitude of eager to learn and non-stop improvement mindset

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