Sales Admin

Administrative Support

• Prepare, organize, and maintain sales contracts, agreements, proposals, and related documents.

• Manage and update customer databases, contact lists, and sales reports.

• Assist in preparing presentations, meeting materials, and monthly performance reports.

• Maintain well-organized filing systems (digital and physical) in compliance with TUI BLUE procedures.

Sales Coordination

• Handle inquiries from clients, partners, and travel agencies; ensure timely and accurate responses.

• Coordinate sales appointments, site inspections, and familiarization trips.

• Support the Sales team in preparing quotations, event orders, and follow-up communication.

• Assist in monitoring reservation requests, group blocks, and lead status through the Sales system (CRM/PMS).

Communication & Customer Service

• Liaise effectively with internal departments (Front Office, Reservations, F&B, Events, Accounting) to ensure smooth execution of bookings and events.

• Maintain professional email and phone communication aligned with TUI BLUE service standards.

• Provide courteous support to clients, ensuring efficient problem resolution and information flow.

Reporting & Data Management

• Compile daily, weekly, and monthly sales performance reports.

• Track KPIs, market segments, conversion rates, and group performance.

• Support audit requirements by maintaining accurate and up-to-date administrative records.

• Support service charge allowance during pre-opening
• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Qualifications & Requirements:

• Bachelor’s degree in Business, Hospitality, or related field preferred.

• Minimum 1 year of experience in Sales Administration, Reservations, or similar hotel role.

• Strong communication and interpersonal skills.

• Excellent organizational skills, attention to detail, and ability to multitask.

• Proficiency in Microsoft Office; experience with hotel PMS/CRM systems is an advantage.

• Good command of English (both written and spoken).

• Professional, proactive, and service-oriented mindset aligned with TUI BLUE brand culture.