Assistant Front Office Manager

Front Office Operations

• Assist in managing all Front Office functions: Reception, Guest Relations, Bell Desk, Concierge, and Reservations coordination.

• Ensure efficient check-in, check-out, cashiering, and guest service procedures.

• Monitor guest arrivals, VIP arrangements, special requests, and room allocations.

• Resolve guest issues promptly and professionally, ensuring guest satisfaction.

• Maintain high service quality and TUI BLUE brand standards.

Staff Supervision & Training

• Support staff scheduling, task allocation, and daily briefings.

• Train, coach, and motivate Front Office team members to deliver excellent service.

• Monitor staff performance, grooming standards, and adherence to SOPs.

• Assist in onboarding new team members and conducting regular refresher training.

Guest Experience & Communication

• Foster a welcoming, professional atmosphere at the Front Desk.

• Personally handle complex guest complaints and follow up until resolution.

• Communicate effectively with other departments (Housekeeping, Security, F&B, Engineering, Sales) to ensure operational coordination.

• Review guest feedback and implement service improvements.

Financial & System Responsibilities

• Support Front Office Manager in managing budgets, cost controls, and productivity.

• Oversee cashiering accuracy, deposit handling, credit checks, and billing instructions.

• Ensure PMS data accuracy including room status, billing, rate codes, and reservations updates.

• Assist in preparing daily reports, occupancy forecasts, and revenue support tasks.

SOP Compliance & Quality Control

• Enforce hotel policies, procedures, and safety standards.

• Ensure compliance with TUI BLUE guest service guidelines.

• Monitor lobby cleanliness, equipment functionality, and front desk readiness.

• Support service charge allowance during pre-opening
• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Qualifications & Requirements:

• Degree in Hospitality/Tourism/Business or related fields.

• 2–3 years of Front Office supervisory experience (4–5 star preferred).

• Strong leadership, communication, and interpersonal skills.

• Excellent problem-solving and decision-making ability.

• Proficient in PMS (Opera) and MS Office.

• Organized, detail-oriented, and able to multitask under pressure.

• Professional, service-minded, aligned with TUI BLUE standards.