Bellman (Nhân Viên Hành Lý)

Arrival & Departure Services

• Greet guests upon arrival and assist with luggage unloading and transport to/from guest rooms.

• Escort guests to rooms, explain room features, and ensure their needs are met.

• Handle departures, assist with luggage collection, and arrange transportation as needed.

• Ensure timely delivery of amenities, parcels, messages, and guest requests.

Guest Assistance & Hospitality

• Provide accurate information about hotel facilities, services, and local attractions.

• Assist guests with taxis, shuttle services, parking, and transportation arrangements.

• Maintain professional, courteous interactions following TUI BLUE service standards.

• Support guest service operations during peak hours or special events.

Lobby & Entrance Management

• Maintain cleanliness, order, and safety at the lobby, porte-cochère, and entrance.

• Assist with door-opening, greeting guests, and managing guest flow.

• Monitor lobby traffic and coordinate with Front Desk to ensure smooth operations.

Luggage & Equipment Handling

• Tag, store, and retrieve luggage properly and safely.

• Handle lost & found items following hotel procedures.

• Ensure proper upkeep of trolleys, luggage rooms, and equipment.

Security & Safety Assistance

• Observe and report unusual activities or safety hazards to Duty Manager/Security.

• Assist during emergencies by guiding guests and supporting evacuation procedures.

• Support service charge allowance during pre-opening
• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Qualifications & Requirements: 

• High school diploma or equivalent.

• Experience in guest service or similar hotel role preferred.

• Good communication skills; basic English ability preferred.

• Physically fit and able to handle luggage safely.

• Customer-oriented, polite, and well-groomed.

• Familiarity with hotel facilities and local area is an advantage.

• Ability to work rotating shifts, weekends, and holidays.

• Friendly, energetic, and helpful attitude.

• Reliable, disciplined, and responsible.

• Calm under pressure with a positive service mindset.