Public Area Supervisor

Supervision & Operations

• Supervise Public Area Attendants and ensure all assigned tasks are completed to hotel standards.

• Inspect lobbies, corridors, restrooms, back-of-house areas, offices, meeting rooms, and other public spaces regularly.

• Ensure consistent implementation of cleaning procedures, checklists, and hygiene protocols.

• Coordinate daily work assignments, deep-cleaning schedules, and special projects.

• Monitor cleanliness standards during peak hours and ensure immediate action when required.

Guest Service & Communication

• Respond promptly and professionally to guest inquiries and requests related to public areas.

• Coordinate effectively with Front Office, Security, Engineering, and other departments.

• Support guest events or special setups by ensuring public spaces are clean and ready.

Maintenance & Safety

• Identify and report maintenance issues; follow up until fully resolved.

• Ensure proper use of cleaning equipment, chemicals, and safety tools.

• Enforce hotel safety, hygiene, and sanitation guidelines.

Training & Team Support

• Assist in training and guiding Public Area Attendants on cleaning techniques, equipment use, and service standards.

• Motivate team members, monitor performance, and support continuous improvement.

• Participate in departmental meetings and contribute operational insights.

Administration & Reporting

• Maintain records, logs, and checklists for cleaning tasks and inspections.

• Support inventory control of cleaning supplies, tools, and guest amenities used in public areas.

• Ensure accurate documentation and smooth communication with supervisors and other departments.

• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Qualifications & Requirements

• Diploma or certificate in Hospitality or related fields.

• 1–2 years of experience in a housekeeping or public area supervisory role in a 4–5 star hotel (preferred).

• Strong leadership, communication, and interpersonal skills.

• Excellent attention to detail and commitment to cleanliness standards.

• Good English communication skills (spoken and written).

• Proficient in MS Office; knowledge of PMS/Opera is an advantage.

• Ability to manage multiple tasks, prioritize, and perform under pressure.

• Professional, service-focused, and aligned with hotel brand values.