HIRING - LOSS PREVENTION MANAGER

JOB SUMMARY

The Loss Prevention Manager is responsible for leading and managing all aspects of the Loss Prevention function to ensure a safe, secure, and compliant environment for guests, associates, and hotel assets. This role ensures the effective implementation of security policies, emergency preparedness plans, fire and life safety programs, and loss prevention strategies in accordance with legal requirements and brand standards. The position plays a key role in risk management, incident prevention, and fostering a culture of safety throughout the property.

KEY RESPONSIBILITIES

 Manage the daily operations of the Loss Prevention Department, ensuring the protection of guests, employees, and hotel property

 Develop, implement, and maintain security procedures, emergency response plans, and accident prevention programs

 Ensure compliance with all local laws, regulations, and standard operating procedures related to safety, security, and fire prevention

 Oversee investigations of incidents, accidents, theft, or security breaches and ensure proper documentation and reporting

 Maintain all required logs, licenses, certifications, and security-related records

 Train, coach, and develop Loss Prevention team members on safety awareness, emergency procedures, and service excellence

 Collaborate closely with hotel management and department heads to identify risks and implement preventive measures

 Monitor departmental performance, manage scheduling, and control operational expenses within the approved budget

 Promote a safe and secure environment while supporting a positive guest experience and employee satisfaction

BENEFITS

 Competitive salary and monthly service charge

 Annual leave entitlement in accordance with company policy

 5 working days per week with 2 days off

 Full government-mandated social insurance, health insurance, and unemployment insurance

 24/7 accident insurance coverage

 Complimentary duty meals and uniform

 Participation in hotel activities and associate engagement programs

 Ongoing training and clear career development opportunities within an international hospitality group

 High school diploma or G.E.D. equivalent; higher education or professional security certification is an advantage

 Minimum of 2 years of experience in a similar Loss Prevention or Security leadership role, preferably in a hotel or resort environment

 Strong knowledge of safety, security, fire prevention, and emergency response procedures

 Good communication skills in both English and Vietnamese

 Prove leadership, problem-solving, and decision-making abilities

 Strong organizational, time management, and reporting skills

 Proficiency in Microsoft Office applications

 Ability to work under pressure, handle sensitive situations discreetly, and maintain confidentiality