Loyalty Officer (Butler)/ Nhân viên Chăm sóc Khách hàng Thành viên

POSITION SUMMARY

Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and CEC. He/she partners with other members of the Loyalty department team to make certain that there is an effective communication and delivery of Elite benefits program to all members.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Days off/week: 2 days per week
• Full salary & service charge, social insurance during probation (following the labour laws)
• Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
• Opportunity to develop career

PREFERRED QUALIFICATIONS

Education High school diploma/G.E.D. equivalent

Related Work Experience At least 2 years of related work experience

Supervisory Experience No supervisory experience is required