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Việc làm thêm
Rewards Club Supervisor (Receptionist & Customer Service)
- Hạn nộp: 20/02/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
2
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
25/12/2025 17:02
Mô tả công việc
Position Summary:
The Rewards Club Supervisor is responsible for supporting the Rewards Club Manager and Assistant Manager in leading a high-performing guest service team. The role oversees daily operations, staff coaching, and guest interactions to ensure that the Club environment is welcoming, efficient, and aligned with COSMO’s service standards.
Key Responsibilities:
• Supervise daily shift activities and allocate duties to Hosts and Representatives.
• Act as the main point of contact during assigned shifts for any escalated guest issues.
• Deliver exceptional guest service and ensure personalized guest experiences.
• Guide and assist guests with Rewards Club services and promotions.
• Support membership registration and ensure accuracy of guest data.
• Train and mentor new and existing team members on service protocols and club operations.
• Ensure team adherence to service etiquette, grooming, and company policies
• Monitor reception area for cleanliness, readiness, and guest traffic flow.
• Assist in the preparation and coordination of club promotions and special events.
• Collaborate with other departments to fulfill service needs and guest requests.
Quyền lợi được hưởng
• Mid-shift meals at hotel’s canteen (2 meals per shift)
• Tips and foreign language allowances (Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfer
Yêu cầu công việc
Requirement:
• 3 years of guest service or hospitality experience.
• 1+ year experience in a supervisory or team lead capacity.
• Strong communication and interpersonal skills
• Basic computer literacy and experience with membership systems.
• Ability to work shifts, including nights and weekends.
• Fluency in English; additional languages preferred.
Yêu cầu hồ sơ
Follow our company for more information:
• https://www.facebook.com/profile.php?id=61558093886271
• https://www.linkedin.com/company/101720144/
Nộp hồ sơ ứng tuyển
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Quy mô: 100 - 499 ![]()
Đường Đồng Khởi, Bến Nghé, Quận 1, Ho Chi Minh City, Vietnam-
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Welcome to Cosmo, a premier destination for gaming enthusiasts seeking unparalleled excitement and luxury across our three exclusive gaming clubs. Located in the heart of Ho Chi Minh City, our venues redefine the gaming experience by blending thrilling slot machine action with exceptional customer service and an inviting atmosphere. At Cosmo, we believe in providing more than just a place to play; we offer a sanctuary for those looking to immerse themselves in the exhilarating world of gaming. Our carefully curated selection of state-of-the-art slot machines, featuring both classic favorites and the latest innovations, ensures an unforgettable experience for every guest. Beyond the games, our clubs are designed with comfort and luxury in mind. From the sophisticated decor to the plush seating areas, every detail has been thoughtfully arranged to create a welcoming environment where you can relax, play, and socialize. Exceptional customer service is at the heart of everything we do. Our dedicated team is committed to ensuring that every visit is memorable, providing personalized attention and going above and beyond to meet your needs. Whether you're a seasoned player or exploring the world of gaming for the first time, we're here to guide you and enhance your experience. Cosmo is not just a gaming club; it's a community where camaraderie flourishes, and every visit is a chance to make new memories. Join us to discover your lucky streak, enjoy exclusive member benefits, and be part of special events that bring our gaming community together. Stay connected with us here on LinkedIn to get the latest updates on our offerings, events, and more. Dive into the game of luxury at Cosmo – where fortune meets fun in an extraordinary setting.
Quy mô: 100 - 499 
Đường Đồng Khởi, Bến Nghé, Quận 1, Ho Chi Minh City, Vietnam
Thông tin liên hệ
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