Executive Club Lounge Manager

1. Operational Excellence & Service Quality

- Oversee daily operations including private check-in/out, concierge services, and F&B presentations (Breakfast, Afternoon Tea, Evening Cocktails).

- Ensure all service standards are strictly met or exceeded.

- Review VIP arrival lists daily to ensure room assignments, preferences, and amenities are flawlessly executed.

- Maintain the physical environment of the Lounge, ensuring it remains a pristine, quiet, and exclusive sanctuary for guests.

2. Guest Relations & Personalization

- Act as the primary point of contact for Club guests, anticipating needs and resolving complaints with professional recovery strategies.

- Drive the "Guest Recognition" program by maintaining detailed guest profiles and preferences in the PMS (Opera).

- Proactively engage with guests to collect feedback and drive GSS scores.

3. Financial & Revenue Management

- Drive upsell programs at the Front Desk and within the Lounge to maximize incremental revenue.

- Manage the departmental budget, controlling labor costs and F&B par levels to minimize wastage.

- Collaborate with the DOSM/Revenue Manager to optimize Club Floor inventory and pricing.

4. Leadership & People Development

-Recruit, train, and mentor a high-performance team focused on luxury service behaviors.

-Conduct daily briefings and monthly departmental meetings.

-Perform regular "Service Audits" and provide real-time coaching to staff.

- Salary will be offered at a competitive rate, depending on qualifications and experience.

- Basic benefits: staff meals, parking allowance, social insurance.

- Other benefits in accordance with company policies.

- Experience: Minimum 3–5 years in Front Office or Guest Relations in a 5-star hotel, with at least 2 years in a supervisory role.

- Education: Bachelor’s Degree in Hospitality Management or related field.

- Technical Skills: Proficiency in PMS (e.g., Opera), MS Office, and POS systems (e.g., Micros/Simphony).

- Language: Professional English; additional languages (Korean, Mandarin, Japanese etc.) are a significant advantage.

- Grooming: Immaculate personal presentation reflecting the luxury brand image.

Mọi chi tiết liên hệ Phòng nhân sự với sdt 0343284480 (zalo) và gửi CV về địa chỉ email dưới phần bình luận