Reservations Officer

Job Purpose

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and convert to sales where possible to meet hotel targets.

Primary Responsibilities

- Understand hotel P&P and Accor P&P.

- Maintain the cleanliness at the working station (office, desk, computer, telephone, stationery).

- Responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately.

- Responsible to maximize hotel revenue with up-selling of rooms, types and services.

- Responsible for being able to explain hotel services and facilities in a positive manner.

- To be aware of other Accor hotels in Vietnam and assist guest with information relating to “sister” properties, including sending leads on to relevant team member.

- Ensure knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available.

- Responsible for following up on all guest requests. Ensure response for all guest’s requests within 24 hours of the receipt.

- Ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.

- Ensure get ETA of VIPs and GIT booking and inform related department.

- Be able to provide a courteous, friendly and personalized greeting and farewell in accordance with “Resavision” program.

- Follow the Accor “Resavision” program upon receiving reservation, modification or cancellation at all times.

- Optimize occupancy and average room rate in accordance to selling strategy given by Revenue Manager and/or Rev Max team.

- Make sure that the correspondence are correct compared with the data on the Opera system.

- Follow up the administration of each booking to help the reception team carry out check-in operations effectively.

- Ensure deposit or payment is followed up and accurately updated in PMS and reports.

- Prepares and follow up all arrival information, including 3-day check and same day for non-guaranteed and guaranteed reservations.

- Minimize no-shows by the reconfirmation of arrivals and checking for duplicate reservations.

- Follow up GIT booking, tentative booking, waiting list, etc.

- Report immediately to Reservation Manager if any booking released, cancelled or modified which affect the occupancy or revenue forecasting.

- Control hotel availability and allotment to maximize hotel revenue. Report immediately to Reservation Manager if hotel availability status changed for decision to close or reopen selling on OTAs.

- Inputs new corporate/travel agencies into the T/A master and update rates accordingly.

- Files contracted room rates according to alphabets of company names.

- Update DPF on daily basis in timely manner.

- Update information TA for close of free-sale in timely manner.

- Handle and follow up waiting list procedure when hotel fully booked; refer to Reservation Manager to take over booked reservation and handle overbooked situation.

- Ensure that allotments are processed according to the standards and that any request to increase allotments are approved by the Reservation Manager.

- Available to assist hotel Management to do report related to Rooms.

Working in luxury 5-star hotel | Làm việc trong môi trường khách sạn 5 sao

Attractive salary and benefit | Chế độ lương thưởng hấp dẫn

Active and professional working environment | Môi trường làm việc năng động và chuyên nghiệp

Opportunity to join the group training and standard | Cơ hội làm việc theo tiêu chuẩn và tham gia các chương trình đào tạo của tập đoàn

Knowledge and Experience / Kiến thức và kinh nghiệm

Additional certification(s) in Housekeeping will be an advantage

Ưu tiên ứng viên có chứng chỉ nghiệp vụ Buồng phòng

Basic English Skills

Kỹ năng tiếng Anh cơ bản

Minimum 1 year of relevant experience in a similar capacity

Tối thiểu 1 năm kinh nghiệm liên quan ở vị trí tương đương

+ CV

+ Đơn xin ứng tuyển;

+ Giấy khám sức khỏe

+ Bằng tốt nghiệp, chứng chỉ có liên quan (nếu có)

- Mọi thông tin chi tiết xin liên hệ:

Điện thoại: 0975409461 (Ms.Hương)