Concierge/ Nhân Viên Dịch Vụ Khách Hàng

 Conduct effective shift briefings to ensure hotel activities and operational requirements are known

 Maintain detailed knowledge of the activities of the day and alert to any potential problems

 Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

 Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

 Consult Log Book for information/request left by outgoing shift

 Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

 Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

 Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

 Receive telephone calls and take messages for guests who are out, in accordance with hotel policy

 Record incoming registered mail, telegram, parcel, telex in appropriate file

 Night staff check mail, message of expected guests against the system/computer and expected arrivals

 Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

 Works with Superior and Human Resources on manpower planning and management needs

 Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Ensure all InterContinental Concierge Standard Operating Proceedures (SOPs) are consistently applied.

 At all times act as an ambassador for the hotel and for the InterContinental brand.

 Perform any other duties which may be assigned by the management from time to time.

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office and Front Office System

• Problem solving, organizational and training abilities

Qualifications –

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –

• 1 year experience in concierge or related discipline or an equivalent combination of education and experience.