Spa Receptionist

• Answering all incoming phone calls, assisting guests with questions regarding Spa offerings, appointment availability, length and cost of treatments.
• Escort guests and or potential clients on an orientation of Spa & Wellness facilities, introduce and promote special treatments and or packages that is in line with what the guest/client is looking for.
• Have strong knowledge of all aspects of the Spa & Wellness facilities, policies and procedures. Promote and upsell sales of retail products and services to meet monthly departmental goals.
• Ensures all guests coming for treatments complete the health-check form prior to start of treatment.
• Taking and scheduling all spa reservations that comes in through phone calls, emails or walk-ins. Ensuring that the optimal operation efficiency is met.
• Ensures accurate recording of all reservations and arrangements made by logging them under the appropriate system (e.g. SpaSoft) and preparing confirmation letter for guests’ reference.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, upselling opportunities and serves as a role model for inter-departmental collaboration and support.
• Keep informed of VIP and special attention guests reservations and ensure that the preferences are well communicated within the team.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Ensures strict compliance to work place safety and security standards.
• Ensures that all facilities and working area of the department are kept clean and organised at all times.
• Handling complaints and resolving service ‘Glitches’, keep a record of all feedback under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Perform shift opening and closing duties and ensures that the daily checklist is completed in a timely manner.
• To ensure complete preparation of weekly requests of par stocks and supplies.
• To assist in the preparation of departmental reports, including and not limited to; monthly summary of treatments, inventory stock count, guest feedback and complaints and daily retail sales.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2025 – the most prestigious authority in the international hospitality and tourism industry.
• Be part of the first hotel in Vietnam to achieve three consecutive years with a 1-Michelin-star restaurant, alongside two Michelin Selected restaurants, and one of only two outstanding properties in Vietnam honoured with the highest distinction of 3 Michelin Keys in 2025.
• Proudly recognised four consecutive years in the Top 5 Best Workplaces in Vietnam – Great Place to Work 2025.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

• General Education Certification / Diploma, preferably in Hospitality Management

• Experiences in similar role / capacity at luxury hotels/resorts

Technical Skills

• Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations
• Fluent in speaking and writing in English
  

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