Receptionist

Main work objectives:

• To be partly responsible for the smooth running of the Front Office area / Infocentre and that work there is performed in a qualified and proper way according to the ROBINSON standards
• To put the ROBINSON concept into practice

Duties and responsibilities:

• To be responsible for a proper check-in, check-out, and service permanent according to the „service flow“ scripts
• To be responsible for a proper processing of reservations and guest profiles by means of the PMS System
• To be responsible for creating, entering and booking the hotel invoices by means of the PMS system
• To be responsible for a proper processing with all kinds of correspondence
• To be responsible for the proper handling of the cash box receipts/supervision of currency and foreign exchanges considering the national regulations
• Preparation of the daily arrival/departure list
• To deal with any special wishes and complaints of guests and ensure that any necessary measures are performed
• To be responsible for a proper hand over after the shift
• To participate in trainings within the framework of the Crew Training System
• To be responsible for the proper care and maintenance of the material and the installation in the entire Front Office area and if necessary, in the Infocentre area
• To inform the Front Office Manager about incidents that affect the area of work
• To become integrated in the overall team and its programmes, e.g. participation in shows and evening events

• A secure job with a great working atmosphere - the first ROBINSON Branding in Vietnam
• Competitive salaries and benefits including free accommodation and meals
• Career opportunities with an international brand, with a vision to create a global community of open-minded individuals
• 16 days of annual leave and 11 public holidays per year

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• At least 1 year of experience in a Receptionist or Front Office role, preferably in the hospitality or hotel industry.
• Good command of English for daily and professional communication; knowledge of German or other foreign languages is an advantage.
• Professional, friendly, and service-oriented attitude with strong communication and teamwork skills.
• Good physical stamina and flexibility to work shifts, including evenings, weekends, and public holidays.

- Cover letter

- Curriculum Vitae (CV), Certificate of good conduct certified by local authority (Criminal record)

- Original valid health certificate either 6 months

- Notarized ID card

- Certificate of identification confirmed by local police

- Birth certificate

- Recent 3*4cm self-portrait picture

- University diploma and/or any certificate related to job